Privacy statement

Last updated: 20 July 2026

Bogaers Taleninstituut B.V. (hereinafter: "Bogaers", "we" or "us") attaches great value to the protection of your personal data. In this privacy statement we explain clearly and as fully as possible which personal data we process, for what purpose, on which legal basis and for how long we keep it. You will also read which rights you have and how to exercise them. We process personal data in accordance with the General Data Protection Regulation (GDPR).

1 · Who we are

Bogaers Taleninstituut B.V. is the controller within the meaning of the GDPR for the processing of personal data as described in this statement. We have provided language training for private individuals and organisations since 1986. Our contact and address details are:

2 · Which data we process

Depending on how you get in touch with us, we process the following personal data:

Contact forms and quotation requests

• Name
• Email address
• Phone number
• Desired language and (indicative) level
• The content of your message or request

Newsletter

• First name
• Email address

Online language scan

• Email address
• The result of the language scan

Webshop

• Name, address and city (contact details)
• Email address and phone number
• Order and invoicing details
• Payment details — these are processed by our payment service provider. Bogaers itself does not receive or store full payment details such as card numbers.

3 · Purposes and legal bases

We process your personal data exclusively for the purposes below and on the legal basis from the GDPR stated with each:

• Performance of the agreement — to provide your language training or order, prepare quotations, schedule appointments and answer your questions (legal basis: performance of the agreement, or taking steps at your request prior to an agreement).
• Legitimate interest — to improve our services and website, keep our records, maintain contact and prevent fraud. In doing so, we always weigh your interests and rights.
• Consent — for sending our newsletter and for setting analytics cookies. You can withdraw your consent at any time.
• Legal obligation — for example to comply with tax retention obligations for our records.

4 · Retention periods

We do not keep personal data longer than necessary for the purposes for which it was collected, or than legally required. As a guideline we apply:

• Contact, quotation and form data (everything you submit via our web forms, including contact, quotation, registration and intake forms): up to a maximum of 2 years after the last contact, unless an agreement results from it.
• Data from an agreement: for the duration of the agreement and afterwards for as long as needed for our services and warranty.
• Invoicing and administrative records: 7 years, in line with the statutory tax retention obligation.
• Newsletter: until you unsubscribe.
• Language scan results: up to a maximum of 12 months, or shorter at your request.

5 · Sharing with third parties

We do not sell your data to third parties. We only share personal data with parties we engage to make our services possible (processors), or when we are legally required to do so. We conclude a data processing agreement with processors, laying down appropriate arrangements on security and confidentiality. These include:

• our hosting partner Vercel (for running the website and storage);
• our email service provider Resend (for delivering form and confirmation emails);
• our planning and administration system Planaday (for scheduling and administering training);
• our payment service provider (for handling payments in the webshop);
• our analytics provider Google Analytics (only after your consent — see the Cookie statement).

6 · Transfers outside the EEA

We aim to process your data within the European Economic Area (EEA). If a processor processes data in a country outside the EEA, we ensure an appropriate level of protection, for example on the basis of an adequacy decision of the European Commission or by concluding the Standard Contractual Clauses adopted by the European Commission.

7 · Security

We take appropriate technical and organisational measures to protect your personal data against loss or unlawful processing. Think of encrypted connections (TLS/HTTPS), access restrictions and agreements with our suppliers. Should something nevertheless go wrong, we act in accordance with the legal obligations regarding data breaches.

8 · Your rights

Under the GDPR you have the following rights regarding your personal data:

• Right of access — you may request which personal data we process about you.
• Right to rectification — you may have incorrect or incomplete data corrected or supplemented.
• Right to erasure — you may ask us to erase your data ("right to be forgotten"), insofar as we are not legally required to keep it.
• Right to object — you may object to processing based on legitimate interest.
• Right to data portability — you may receive the data you provided in a common format or have it transferred.
• Right to restriction — you may ask us to temporarily restrict processing.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time. This does not affect the lawfulness of earlier processing.

Would you like to exercise one of these rights? Send a request to info@bogaerstalen.nl. We may ask you to identify yourself so that we are sure the request comes from you. We will respond as soon as possible, and at the latest within one month.

9 · Complaints to the Dutch Data Protection Authority

Do you feel we are not handling your personal data with due care? Please contact us first — we are happy to resolve it together. You also always have the right to lodge a complaint with the supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), via autoriteitpersoonsgegevens.nl.

10 · Cookies

Our website uses cookies and similar techniques. Analytics cookies are only set after you have given consent. Read more in our Cookie statement.

11 · Contact

Do you have questions about this privacy statement or about the processing of your personal data? Feel free to contact us via info@bogaerstalen.nl · 013 536 21 01.

12 · Changes

We may amend this privacy statement from time to time, for example when our services or laws and regulations change. The most current version can always be found on this page. The date of the last update is shown at the top.